Q: How do you book accommodation in an apartment?

Visit our website, <a href="https://barth-holiday.cz/en" target="_self">BARTH-HOLIDAY.cz</a>, to effortlessly select an apartment that suits your preferences and desired dates of stay. Complete and submit the reservation form available on the website. Within two working days, expect an email from us containing a preliminary Apartment Reservation Agreement, along with details regarding the accommodation deposit.Upon payment of the deposit and the return of the signed apartment reservation contract via email, we will promptly confirm your accommodation reservation for the chosen date. Rest assured, we'll promptly block the selected apartment on our website, securing your preferred choice for a delightful stay.

Question 1

What does our accommodation price include?

Accepted Answer

Our prices encompass apartment rental, VAT, and comprehensive post-departure cleaning, along with bedding, sheets, and towels. Complimentary Wi-Fi and Internet TV with Netflix are included, along with full energy, water, and heating consumption. The rate covers standard quantities of hand and dish soap, dishwasher tablets, toilet paper, waste bags, and cleaning products based on the duration of your stay. Local accommodation fees are also incorporated, and parking for at least one car is complimentary at all our apartments.

Question 2

What is the minimum rental period?

Accepted Answer

Each apartment specifies its minimum rental period in the "Seasonal Price List" section. The duration varies by date, generally set at a minimum of 2 nights. For peak periods like summer holidays, we require a minimum stay of 3 nights. Reservations can be made through our booking website approximately 3-9 months ahead (varies by apartment). Subsequent accommodation dates and pricing are progressively added to the offerings.

Question 3

Is there internet in the apartment?

Accepted Answer

Enjoy complimentary WiFi access in all our apartments. Each unit features a Smart TV with internet connectivity, and select apartments come with a preloaded NETFLIX channel for your entertainment pleasure.

Question 4

What is the equipment of the kitchen unit?

Accepted Answer

Whether you prefer dining out, cooking your own meals, or striking a balance, the choice is yours in our apartments. Unlike traditional hotels, we provide the flexibility you desire. Our accommodations boast new, modern, and fully equipped kitchens, complete with plates, bowls, mugs, glasses, pots, pans, and even wine corks. Dishwashers, along with an ample supply of capsules, ensure swift and efficient dishwashing.

Each kitchen unit features a hob with an extractor fan, a compact oven (microwave + oven), and a fridge with a freezer. An electric kettle is also at your disposal. For coffee enthusiasts, Nespresso machines are available in the apartments, accompanied by complimentary capsules tailored to the duration of your stay.

Question 5

We are a larger group of families and friends. Can we have multiple apartments together?

Accepted Answer

We offer multiple apartments in each location, strategically situated next to each other for the utmost convenience. This arrangement is perfect for families seeking privacy, larger groups, or friends traveling together. By renting adjacent apartments, each party can enjoy their own personal space.

Moreover, all our apartments feature front gardens, terraces, or balconies, fostering a communal atmosphere for shared moments with friends, particularly delightful in the refreshing ambiance of spring and summer.

Question 6

How do you book accommodation in an apartment?

Accepted Answer

Visit our website, BARTH-HOLIDAY.cz, to effortlessly select an apartment that suits your preferences and desired dates of stay. Complete and submit the reservation form available on the website. Within two working days, expect an email from us containing a preliminary Apartment Reservation Agreement, along with details regarding the accommodation deposit.

Upon payment of the deposit and the return of the signed apartment reservation contract via email, we will promptly confirm your accommodation reservation for the chosen date. Rest assured, we'll promptly block the selected apartment on our website, securing your preferred choice for a delightful stay.

Question 7

What is the arrival and departure time?

Accepted Answer

The arrival time on the first day of accommodation is flexible and can be arranged with the designated contact person, typically falling between 3-6 pm. Departure from the apartment on the last day of the rental is expected between 8-10 am, coinciding with the return of the apartment keys.

For personalized scheduling, alternative arrival and departure times can be individually negotiated with the local contact person, based on mutual availability and agreement.

Question 8

Arrival to the apartment?

Accepted Answer

All our apartments are conveniently accessible via main roads that are consistently open and passable without any issues. For apartments situated in Říčky in Orlické hory or in Dolní Moravá, especially during winter, we recommend the precautionary measure of carrying snow chains. This ensures safety in the event of unexpected heavy snowfall, allowing for secure and hassle-free travel to your destination.

Question 9

Is there a deposit to be paid when taking over the apartment?

Accepted Answer

Upon key handover, a deposit is required to be paid for potential damages. The deposit amount, specified in the apartment reservation contract, is generally CZK 5,000 (CZK 20,000 for apartment No. 61 in Špindlerův Mlýn), with variations for company or team-building events.

This deposit serves to cover costs related to lost keys, remote controls, damage to the apartment building, apartment, or its equipment, as well as any excessive disorder caused during the stay.

Post-check, once the keys are returned and the apartment is confirmed to be in good condition without damages or lost equipment, the deposit is promptly refunded.

For apartments in Pec pod Sněžkou, the deposit is handled through an invoice. An invoice for CZK 5,000 is issued, payable via bank transfer. Following departure and cleaning, you'll receive information about the apartment's condition. Assuming all is well, the deposit amount will be released.

Question 10

How are accommodation charges dealt with by local authorities?

Accepted Answer

The accommodation fees payable to local authorities are already integrated into the accommodation price provided by us. Upon your arrival and key handover at the apartment, the designated representative will record your details in the accommodation book. Rest assured, we will manage and settle the accommodation fees on your behalf. You can enjoy your stay without any concerns or additional responsibilities.

Question 11

Are there any restrictions on night time?

Accepted Answer

To ensure a tranquil and restful environment for all our guests, we kindly request your cooperation in observing the night silence period from 10:00 p.m. to 7:00 a.m. Your consideration in adhering to this timeframe is greatly appreciated as it contributes to the overall peaceful atmosphere and a comfortable experience for everyone.

Question 12

How are the bedrooms equipped for sleeping?

Accepted Answer

On our website BARTH-HOLIDAY.cz, you'll find detailed descriptions of each apartment, including comprehensive information about the bedroom configurations and the number of beds in each room. Bedrooms often feature bunk beds for children, and in some instances, beds are pull-out for added flexibility. Unfortunately, due to space constraints, extra beds are not available.

For families with small children, please note that we do not provide baby cots. We recommend bringing your own portable cots to ensure the comfort and safety of your little ones during your stay.

Question 13

Can I store skis, snowboards, sleds and bicycles?

Accepted Answer

The majority of our apartments are equipped with lockable cellars, providing a secure space for storing skis, snowboards, sledges, or mountain bikes. Additionally, these basement cubicles typically feature 220V connections, allowing for the convenient charging of e-bikes. This ensures that your recreational equipment is not only safely stored but also ready for use whenever you embark on your outdoor activities.

Question 14

Can I use outdoor front gardens, terraces and balconies?

Accepted Answer

Our commitment is to make your family vacation absolutely perfect. That's why our apartments come with front gardens, terraces, or balconies fully at your disposal. These spaces are ideal for spending quality time with friends or children. During the spring and summer months, you'll particularly enjoy the outdoor seating that we provide, creating a comfortable and inviting atmosphere for you to relax and make the most of your vacation experience.

Question 15

Is it possible to smoke in the apartments?

Accepted Answer

To maintain the pristine quality of our premium apartments, smoking, including both traditional and electronic cigarettes, is strictly prohibited. This ban extends to cigars, drugs, and similar substances. Smokers are kindly requested to utilize the designated outdoor areas around the apartment buildings for smoking.

In the event of a violation of this prohibition, a contractual fine of CZK 25,000 will unfortunately be enforced, along with additional costs for heightened cleaning or interior cleaning. In such cases, the deposit may be utilized as partial payment for these expenses. Your cooperation in adhering to these regulations is greatly appreciated.

Question 16

Is it possible to use the apartments for corporate or team building events? Is invoicing to the company possible?

Accepted Answer

Our premium apartments are primarily designed for family recreation and relaxation. However, company or team building events may be considered upon prior approval at the time of booking. Please note that if corporate events are allowed, a higher damage deposit may be required to account for the potential increased wear and tear.

Once the rental agreement is finalized, we are more than happy to provide you with an invoice for accommodation, including calculated VAT. This facilitates the inclusion of the invoice in your expenses, allowing you to request a VAT refund as applicable. Your understanding and cooperation in adhering to our policies are greatly appreciated.

Question 17

Is it possible to rent an apartment if I draw from the FKSP company fund?

Accepted Answer

If your employer permits the use of FKSP (Fond Kulturních, Sportovních a Sociálních Potřeb or Cultural, Sporting, and Social Needs Fund) funds for vacation and accommodation expenses, you can take advantage of this option to cover your accommodation costs. Feel free to get in touch with us, and upon request, we will be more than happy to issue an invoice for your company, facilitating the use of FKSP funds for your accommodation expenses.

Question 18

How is the apartment cleaned upon departure? What to do before ending the stay in the apartment?

Accepted Answer

As you prepare to depart, kindly ensure that you take out the trash, load dirty dishes into the dishwasher, and start the dishwasher. Our policy does not involve cleaning the apartments during your stay. In the event of any mess or spills, cleaning tools such as a broom, dustpan, mop, and vacuum cleaner are provided for your convenience.

If you happen to break or damage something during your stay, please report it immediately or, at the latest, when returning the keys. We are committed to working together to resolve any issues. If you notice any malfunction or issue in the apartment, inform the key handover person, and we'll address it promptly.

Upon your departure, we will take care of cleaning the apartment, washing bed linen, sheets, towels, and tea towels in preparation for the arrival of other visitors. Your cooperation in maintaining the apartment's cleanliness and promptly reporting any issues is greatly appreciated.

Question 19

Can I bring a pet into the apartment?

Accepted Answer

While we have a great affection for pets, in order to maintain the consistently high quality and cleanliness of our premium apartments, we, unfortunately, cannot allow any pets to stay. This policy is in place to ensure peace of mind for all guests and to enhance their overall vacation experience.

In the event of a violation of this prohibition, we regrettably must impose a contractual fine of CZK 25,000, accompanied by additional costs for heightened cleaning or interior cleaning. In such cases, the deposit may be utilized as partial payment for these expenses. We appreciate your understanding and cooperation in adhering to this policy.

Question 20

Is it possible to use private saunas?

Accepted Answer

Certain apartments in our offered locations boast private saunas for an exclusive and relaxing experience. For instance, Apartment No. 61 in Špindlerův Mlýn and Apartment E.35 in Říčky v Orlické horách feature private saunas. In Lower Moravia, we provide a shared private sauna for the use of all our apartments in the respective location.

All our saunas are crafted by the leading Czech sauna manufacturer Dyntar, featuring a modern design made of fragrant roasted spruce. Each sauna is equipped with both a classic Finnish sauna heater and infrared heaters. While they function as infrared saunas, please note that the two cannot be used simultaneously. Operating the saunas is straightforward, and instructions are available for your convenience.

We kindly request that towels be used at all times inside the saunas. To ensure safety and efficiency, saunas are set to run for a maximum of 3 hours, after which they turn off automatically. Regular disinfection is carried out to maintain a hygienic environment for all our guests.

Question 21

Is it possible to charge electric bicycles or electric cars?

Accepted Answer

We share your enthusiasm for electric biking, and we've ensured that all our locations offer the convenience of recharging electric bikes, along with secure storage for them.

Moreover, to support eco-friendly transportation, electric car chargers will be provided in most of our apartments. The cost of charging the car is covered by us. If you are planning to travel to our apartments using an electric car, kindly inquire in advance with Martin Tesař about the availability of electric car recharging facilities in specific locations. We are dedicated to providing environmentally conscious amenities for our guests.

Question 22

Are the apartments wheelchair accessible?

Accepted Answer

Ask Martin Tesař about the situation in individual locations.

Question 23

Cancellation Policy

Accepted Answer

In the event of a cancellation for any reason, cancellation fees will apply as follows:

a) Withdrawal/cancellation of the accommodation reservation 45 or more calendar days before the start of the accommodation: 50% of the reservation fee.

b) Withdrawal/cancellation of the accommodation reservation 15 – 44 calendar days before the start of the accommodation: 100% of the reservation fee.

c) Withdrawal/cancellation of the accommodation reservation less than 14 calendar days before the start of the accommodation: 100% of the total price.

We appreciate your understanding of these terms, as they are in place to manage reservation logistics and ensure fairness for all parties involved. If you have any questions or concerns, please feel free to contact us for further clarification.

Question 24

What is the other equipment of the apartment?

Accepted Answer

Your comfort is our priority, and our apartments are designed to cater to your needs. The living areas feature a sofa set, often fold-out for added relaxation while watching TV, playing games, or reading. Additionally, a dining table with chairs is provided for your convenience.

Our bathrooms boast a modern design and include a hairdryer for your use. To enhance your stay, we've incorporated ample storage spaces, hangers, and designated areas for drying wet clothes, particularly useful during the winter months.

Certain apartments come with additional amenities such as fireplaces (Harrachov), pool tables (Špindlerův Mlýn and Harrachov), saunas (Ričky, Špindlerův Mlýn, Harrachov), or air conditioning. For specific details about the equipment in individual apartments, please refer to our website BARTH-HOLIDAY.cz.

To cater to your recreational needs, basement cubicles are typically available for storing skis, sleds, bikes, and other equipment.

Please note that we do not have washing machines in the apartments. Instead, we take care of laundering all bed linen, towels, bath towels, and tea towels outside the apartments for your convenience.

Question 25

What is the allowed number of people in the apartments?

Accepted Answer

We take careful consideration to provide accurate information on our BARTH-HOLIDAY.cz website, including specifying the maximum number of beds and accommodated persons for each apartment. It is important to note that exceeding this specified limit is not permitted under any circumstances.

When finalizing the Accommodation Reservation Agreement, we request that you indicate the number of guests and the corresponding number of beds required. Our preparations, including the arrangement of bedrooms, bedding, towels, and other amenities, are tailored to the guest count you provide during the reservation process.

It is essential to adhere to the indicated capacity, as exceeding the specified number of guests may result in the apartment not being fully prepared for the additional individuals. Your understanding and cooperation in this matter are greatly appreciated.

Question 26

Is a deposit payable when booking?

Accepted Answer

Upon concluding the Apartment Reservation Agreement, a reservation deposit equivalent to 30% of the accommodation price is due within 2 working days. The accommodation supplement should be settled within 14 calendar days before the scheduled start of accommodation and key collection.

In situations where the rental arrangement is negotiated less than 14 calendar days before the commencement of the rental period, the full 100% of the accommodation price is required. It is imperative that the entire rental price is paid before the start of the rental period to ensure the smooth handover of keys and the ability to stay in the apartment. Failure to do so may result in keys not being handed over, and consequently, the inability to stay in the apartment. Please plan accordingly to avoid any inconvenience.

Question 27

How do you get the keys to the apartments?

Accepted Answer

After completing the payment of 100% of the accommodation price, you will receive detailed instructions and contact information for the designated person responsible for handing over the keys at the location of your stay. You will coordinate with this person to determine the exact time and location for the key handover. In case there are multiple families, arrangements can be made in advance to provide several sets of keys.

In addition to the keys, you will be provided with either a map or a video guide, facilitating easy navigation to the apartment by car.

Upon your arrival, our contact person will personally hand over the keys, and typically, they will physically guide you through the apartment, explain the functioning of key features, and provide valuable information about the location and points of interest in the vicinity. This ensures a smooth and welcoming start to your stay.

Question 28

Is it possible to park at the apartment?

Accepted Answer

Every apartment is guaranteed at least one parking space, usually provided in a covered underground garage. Specific instructions, including information about the maximum permitted height for vehicles in the garage, will be provided to you. In some cases, outdoor covered parking spaces may be available, while other apartments may have reserved parking spaces. Larger apartments typically come with additional parking spaces to cater to the needs of our guests. Rest assured, we aim to provide convenient and secure parking options for all our visitors.